Governing magazine published an article back in April of this year about citizen surveys as a way to elicit quick feedback from residents on a whole host of measures. For any community considering implementing a survey this is a "must read". Not only is there information on the latest technology which makes surveying easier and cheaper, there also is some discussion of pricing, potential conflicts in the creation of survey questions, and some discussion of expected results and how they might best be used.
The article in Governing largely relates to polling questions related to citizen satisfaction with government services. Many communities are interested in quality of life surveys that go beyond government services. While the articles notes one such survey (Sustainable Seattle) we want to mention the Community Counts report card produced by the Delta Strategy in Grand Rapids, Michigan as one of the best we have seen to date. Clear and comprehensive, the report has data that can guide civic leaders in their discussions of important challenges and opportunities facing Grand Rapids. The Delta Strategy page also has some useful links to other communities employing similar measures including Boston and Jacksonville, check the left-hand side of the webpage for these.